[Placeholder body] This is where the article opens: how jobs were booked and assigned over group chat before the change, and why that stopped working as the business grew.
What changed
[Placeholder body] A walk through what moved into Odoo Field Service and in what order, with the decisions made along the way and the trade-offs behind them.
Before you make the same move
[Placeholder body] A short checklist a reader can apply to their own operations, starting with who owns the calendar once chat is no longer the source of truth.
Maria L.
We run four vans off a group chat right now. How did the technicians take to the mobile browser view instead of an app?
Afrixh TeamAuthor
They picked it up quickly, mostly because there was nothing to install. Jobs, photos and signatures all happen on the same screen.
Tom B.
Useful checklist. The point about agreeing who owns the calendar before go-live is the one I would have missed.